Frequently Asked Questions
Everything you need to know about your Soma Kratom Direct order.
How long does shipping take?
We offer standard shipping which typically takes 3-5 business days, and expedited shipping options which arrive within 1-2 business days depending on your location.
What is your return policy?
We accept returns on all unworn and unwashed items within 30 days of delivery. Please ensure original tags are attached to receive a full refund.
How do I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International delivery times vary by destination and typically take between 7-14 business days.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I ensure I pick the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these to your own measurements for the best fit.